FAQ

How do I register?

You can register by clicking on the “Account” link at the top right of the homepage. Please provide the information in the form that appears in “Register”. You can review the terms and conditions, provide your details and submit the registration information.

Are there any charges for registration?

No. Registration is absolutely free.

Do I have to necessarily register to shop on Freshbazar?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in. You can register through facebook or google account also.

How are the products priced? Are they costlier than general market?
Products are very reasonably priced. We are trying to keep the prices lower than Market price.

Will it affect the product quality as the prices are lower?
No. We are supplying the quality and fresh products.

Is there any delivery charge?
Yes, there is delivery charge Rs 20/- if the product cost is less than Rs 2000/-. Delivery is absolutely FREE Rs 2000/- onward.

Is there any minimum order amount?
Yes. The minimum order value is Rs. 300/-.

How will be the delivery of my order scheduled?
Depending on your order timing, we will schedule the delivery.

Are the product pictures on the website same as actual products?
No, the pictures in this website are for display and information. Actual product may vary from the images displayed here.

Do I need to make payment during ordering?
No, you do not have to make payment during ordering. You will only make payment to our delivery man once he delivers your order.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one account.

Can I add more than one delivery address in an account?

No

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes,

Can I have different city addresses under one account and still place orders for multiple cities?

No we are now providing services at Rajarhat, New Town, Saltlake Sector 1,2 & 3, Bidhannagar, Lake Town, Bangur, Baguiati, Kestopur, Dumdum Park, Prafulla Kanan East & West, Chiner Park and near by VIP road area.

What is Account?

My Account is the section you reach after you log in. My Account allows you to track your active orders, as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Mobile +91-912314251

What are the modes of payment?

At present Cash on delivery (COD). and online any debite card netbanking or pos machine available, So it is very easy and less cumbersome as you have to pay during the delivery.

When will I receive my order?

At present delivery will be on the next day between 10am to 7pm.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are packed in  hygienic and careful way.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies in size and weight. We do in following the standard norms.

How will the delivery be done?

We have a dedicated team of delivery personnel which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on ” Account” at the top right hand and change your delivery address.

How much are the delivery charges?

Delivery charge Rs 20/- if the product cost is less than Rs 2000/-. Delivery is absolutely FREE Rs 2000/- onward.